Privacy Policy

1. Information We Collect

We collect information from you in two primary ways:

• Information You Voluntarily Provide: When you call us or submit an emergency service inquiry form on our website, you may give us your full name, telephone number, email address, property street address, and details about your water damage situation.
• Standard Website Analytics and Server Logs: When you browse our website, our servers and analytics software may record basic technical data. This includes your Internet Protocol (IP) address, browser type, device type, operating system, referring webpage, pages visited on our site, date and time stamps, and the duration of your visit.

2. How We Use Your Information

We use the information we collect strictly for operational and customer service purposes:

• To respond to your inquiries, schedule on-site moisture inspections, and dispatch emergency restoration crews to your location in Orange County.
• To prepare service estimates, create moisture drying logs, and assist you with insurance claims documentation.
• To analyze website traffic, monitor page performance, and improve the clarity of our educational restoration resources.
• We do not sell, trade, rent, or lease your personal information to third-party marketing firms or data brokers.

3. Cookies, Web Beacons, and Tracking Technologies

Our website uses cookies (small text files placed on your device) to help the site function properly and to evaluate how visitors navigate our pages.

You can instruct your web browser to refuse all cookies or to indicate when a cookie is being sent. Browser settings in Google Chrome, Apple Safari, Mozilla Firefox, and Microsoft Edge provide simple controls to clear or disable cookies at any time.

5. Web Analytics

We may use Google Analytics or similar measurement tools to understand website engagement. These tools collect aggregated, non-identifying data regarding how users interact with our service guides, calculation tools, and location pages. You can opt out of Google Analytics tracking by installing the official Google Analytics Opt-out Browser Add-on.

6. Data Retention and Security

We retain contact submissions and service records only for the period necessary to complete your restoration project, satisfy legal accounting requirements, and provide ongoing customer support. We employ reasonable security safeguards to protect your personal information against unauthorized access, alteration, or disclosure.

7. Third-Party Links

Our website may contain links to external websites, such as insurance guidelines, municipal water resources, or industry associations like the IICRC. We are not responsible for the privacy practices or content of external sites. We encourage you to read the privacy statements of every website you visit.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational or regulatory changes. The updated date at the top of this page reflects the most recent revision.